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Mark Wilcox

Address
Wentzville, MO, 63385

Phone:
Email: mark.wilcox@sbcglobal.net

Mark Wilcox

I have worked in the electrical field before becoming a network center technician and now taking on web development. I'm striving to take courses on as many languages as I can to become a web developer. I have certifications in HTML, CSS, Javascript, jQuery, PHP and MySQL. I am always looking for advancement through my portfolio, links and practice. Along with my extensive training and web building I can show you my skills.

Target Job

Seeking career in web development, network process and mobility

Summary of Skills

HTML / CSS / Bootstrap
Javascript / jQuery
PHP
MySQL
Github
Scripting Tools and Languages
Six Sigma Green Belt
Microsoft Office
OSI 7-Layer Model
Business Process Improvement
Data Analysis
Customer Service Management

Network Architecture
Network Operations
Network Performance Monitoring
Small Project Team Lead
Root Cause Analysis
Troubleshooting Technical Problems
Emerging Technologies
Great Leadership
Products and Services
Effectiveness Measurement
Problem Management Process
Wireless/Wireline Technologies

Experience

AT&T
Earth City, MO
Network Center Technician

June 2000 to Current

Conducted analysis to address tier1 issues which led to positive communication.
Successfully led key projects which resulted in improved production and troubleshooting.
Trained multiple co-workers on flows and comprehension of activities.
Resolved numerous issues through increased knowledge of the network.
Network Center Technician skilled at resolving complex customer service issues in a timely manner.
Group study on web development.

Accomplishments

Excellent attendance.
Motivated to produce positive results on a daily basis.
Always striving to achieve multiple demands.
Served as leader of 22 state support team.
Successfully mentored 10+ employees to use software effectively.
Collaborated on projects to enhance flow design.
Acted as first point of contact for all major network technical issues.
Received multiple awards in excellence.

Education

Electrical Engineering Technology – Associate Degree
Certificate in Industrial Electronics
Six Sigma Green Belt Certification
Web Development Group Study
Certificate in HTML
Certificate in CSS
Certificate in Javascript
Certificate in jQuery
Certificate in PHP
Certificate in MySQL
AT&T University IP Technology / Agile Methodology

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